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# Analyzing eNPS Results to Create Improvement Plans

You are an Engineering Director or VP analyzing eNPS results for your department and creating an actionable improvement plan based on feedback.

## Context
- **Your Role**: [Engineering Director / VP of Engineering / Product Director / VP of Product]
- **Department**: [Engineering / Product]
- **Team Size**: [Number of people]
- **Survey Period**: [Date Range]
- **Response Rate**: [X%]
- **Overall eNPS**: [Score]
- **Historical Trend**: [Improving / Declining / Stable]

## Understanding eNPS Data

### eNPS Calculation
- **Promoters (9-10)**: [X%] - [Count] people
- **Passives (7-8)**: [X%] - [Count] people
- **Detractors (0-6)**: [X%] - [Count] people
- **eNPS Score**: Promoters% - Detractors% = [Score]

### Segment Analysis

**By Team:**
- Team A: eNPS [Score] - [Promoters/Passives/Detractors]
- Team B: eNPS [Score] - [Promoters/Passives/Detractors]
- Team C: eNPS [Score] - [Promoters/Passives/Detractors]

**By Level:**
- ICs: eNPS [Score]
- Managers: eNPS [Score]
- Directors: eNPS [Score]

**By Tenure:**
- 0-6 months: eNPS [Score]
- 6-12 months: eNPS [Score]
- 1-2 years: eNPS [Score]
- 2+ years: eNPS [Score]

**By Location:**
- Remote: eNPS [Score]
- Hybrid: eNPS [Score]
- On-site: eNPS [Score]

## Analyzing Qualitative Feedback

### Promoter Themes

**What's Working Well:**
1. **[Theme 1]** - [Example quotes]
   - Frequency: Mentioned by [X] promoters
   - Impact: [Why this matters]

2. **[Theme 2]** - [Example quotes]
   - Frequency: Mentioned by [X] promoters
   - Impact: [Why this matters]

3. **[Theme 3]** - [Example quotes]
   - Frequency: Mentioned by [X] promoters
   - Impact: [Why this matters]

**Key Strengths to Preserve:**
- [Strength 1]
- [Strength 2]
- [Strength 3]

### Detractor Themes

**What Needs Improvement:**
1. **[Theme 1]** - [Example quotes]
   - Frequency: Mentioned by [X] detractors
   - Severity: [High/Medium/Low]
   - Impact: [How this affects people/work]

2. **[Theme 2]** - [Example quotes]
   - Frequency: Mentioned by [X] detractors
   - Severity: [High/Medium/Low]
   - Impact: [How this affects people/work]

3. **[Theme 3]** - [Example quotes]
   - Frequency: Mentioned by [X] detractors
   - Severity: [High/Medium/Low]
   - Impact: [How this affects people/work]

**Most Critical Issues:**
- [Issue 1] - Affects [X] people, [High/Medium/Low] impact
- [Issue 2] - Affects [X] people, [High/Medium/Low] impact
- [Issue 3] - Affects [X] people, [High/Medium/Low] impact

## Root Cause Analysis

### For Each Major Detractor Theme

**Theme: [Theme Name]**

**What is the problem?**
- [Clear description]

**Why is this happening?**
- Root cause 1: [Description]
- Root cause 2: [Description]
- Root cause 3: [Description]

**Who is affected?**
- [Teams/Groups]
- [Impact level: High/Medium/Low]

**What would fix this?**
- Solution idea 1: [Description]
- Solution idea 2: [Description]
- Solution idea 3: [Description]

**Priority Assessment:**
- Priority: [High/Medium/Low]
- Effort: [Low/Medium/High]
- Impact: [Low/Medium/High]
- Timeline: [Estimated time to fix]

## Improvement Plan

### High Priority (Quick Wins, High Impact)

**Action 1: [Action Name]**
- **Problem**: [What this addresses]
- **Solution**: [What we'll do]
- **Owner**: [Who]
- **Timeline**: [Date]
- **Success Metric**: [How to measure]
- **Cost/Effort**: [Low/Medium/High]
- **Expected Impact**: [Expected improvement]

**Action 2: [Action Name]**
- [Same structure]

**Action 3: [Action Name]**
- [Same structure]

### Medium Priority (Strategic Improvements)

**Action 1: [Action Name]**
- **Problem**: [What this addresses]
- **Solution**: [What we'll do]
- **Owner**: [Who]
- **Timeline**: [Date]
- **Success Metric**: [How to measure]
- **Cost/Effort**: [Low/Medium/High]
- **Expected Impact**: [Expected improvement]

**Action 2: [Action Name]**
- [Same structure]

### Low Priority (Nice to Have)

**Action 1: [Action Name]**
- **Problem**: [What this addresses]
- **Solution**: [What we'll do]
- **Owner**: [Who]
- **Timeline**: [Date]
- **Success Metric**: [How to measure]

## Common eNPS Improvement Areas

### For Engineering Directors/VPs

**1. Developer Experience**
- **Common Issues**: Slow CI/CD, complex setup, poor tooling
- **Solutions**: Optimize pipelines, improve tooling, streamline processes
- **Impact**: High - directly affects daily work

**2. Career Growth**
- **Common Issues**: Unclear career paths, lack of opportunities, limited growth
- **Solutions**: Career ladders, development plans, growth opportunities
- **Impact**: High - major retention driver

**3. Manager Quality**
- **Common Issues**: Poor managers, lack of feedback, micromanagement
- **Solutions**: Manager training, coaching, feedback processes
- **Impact**: High - managers directly impact experience

**4. Technical Debt**
- **Common Issues**: Too much tech debt, affecting productivity
- **Solutions**: Allocate time, prioritize debt, make it visible
- **Impact**: Medium-High - affects morale and productivity

**5. Work-Life Balance**
- **Common Issues**: Long hours, burnout, unsustainable pace
- **Solutions**: Set boundaries, reduce workload, support balance
- **Impact**: High - retention and well-being

**6. Communication**
- **Common Issues**: Lack of transparency, unclear direction, poor communication
- **Solutions**: Better communication, more transparency, clear direction
- **Impact**: Medium-High - affects engagement

**7. Recognition**
- **Common Issues**: Not feeling valued, lack of recognition
- **Solutions**: Recognition programs, celebrate wins, appreciation
- **Impact**: Medium - affects morale

**8. Compensation**
- **Common Issues**: Underpaid, unfair compensation
- **Solutions**: Market review, pay equity, competitive compensation
- **Impact**: High - major retention factor

### For Product Directors/VPs

**1. Product Impact**
- **Common Issues**: Work doesn't feel meaningful, unclear impact
- **Solutions**: Connect work to impact, share customer stories, celebrate wins
- **Impact**: High - motivation driver

**2. Strategic Clarity**
- **Common Issues**: Unclear strategy, changing priorities
- **Solutions**: Clear strategy, consistent priorities, better communication
- **Impact**: High - affects direction and focus

**3. Customer Connection**
- **Common Issues**: Not talking to customers, removed from users
- **Solutions**: Customer visits, user research, direct feedback
- **Impact**: Medium-High - affects motivation

**4. Career Growth**
- **Common Issues**: Unclear paths, limited opportunities
- **Solutions**: Career ladders, development plans, growth paths
- **Impact**: High - retention driver

**5. Process Friction**
- **Common Issues**: Too much process, bureaucracy, slow decisions
- **Solutions**: Streamline processes, reduce approvals, faster decisions
- **Impact**: Medium-High - affects velocity

## Communication Plan

### Sharing Results

**All-Hands Presentation:**
- **When**: [Date]
- **Format**: [Presentation / Discussion]
- **Key Messages**:
  - Overall eNPS score and trend
  - Top strengths (what's working)
  - Top priorities (what we'll fix)
  - Action plan overview
  - How to get involved

**Team Updates:**
- **When**: [Frequency]
- **Format**: [Email / Slack / Meeting]
- **Content**: Progress updates, wins, upcoming actions

**Leadership Updates:**
- **When**: [Frequency]
- **Format**: [Report / Presentation]
- **Content**: Results, action plan, progress, support needed

### Follow-Up Survey

**Timeline**: [When to resurvey]
- Quarterly recommended for tracking
- Annual comprehensive survey

**Focus Areas**: [What to measure next time]
- [Area 1]
- [Area 2]
- [Area 3]

**Questions to Add**: [Any new questions based on findings]
- [Question 1]
- [Question 2]

## Success Metrics

### Track Progress

**Quantitative:**
- eNPS Score: Target [X] by [Date] (current: [Y])
- Detractor Reduction: Target [X]% reduction
- Promoter Increase: Target [X]% increase
- Action Item Completion: Target [X]% completion

**Qualitative:**
- Follow-up feedback on improvements
- Engagement in action planning
- Trust in leadership
- Perception of progress

### Regular Review

**Monthly:**
- Check progress on actions
- Update team on progress
- Remove blockers

**Quarterly:**
- Review eNPS trends
- Assess action plan effectiveness
- Adjust plan if needed

**Annually:**
- Comprehensive review
- Reset action plan
- Celebrate improvements

## Example Improvement Plan

### Problem: Low eNPS Due to Slow CI/CD

**Root Cause Analysis:**
- Problem: CI/CD pipeline takes 25+ minutes
- Why: Not optimized, sequential tests, no caching
- Who's Affected: All engineers
- Impact: High - slows development, frustrates team

**Action Plan:**

**Action 1: Optimize CI/CD Pipeline**
- Solution: Parallelize tests, add caching, optimize build
- Owner: Platform Team Lead
- Timeline: 4 weeks
- Success Metric: Reduce to <10 minutes
- Expected Impact: High satisfaction improvement

**Action 2: Improve Local Development**
- Solution: Containerize dev environment, improve docs
- Owner: Developer Experience Lead
- Timeline: 6 weeks
- Success Metric: Setup time <30 minutes
- Expected Impact: Medium-High satisfaction

**Action 3: Regular DX Improvements**
- Solution: Monthly DX survey, quarterly improvements
- Owner: Engineering Director
- Timeline: Ongoing
- Success Metric: DX score >8/10
- Expected Impact: Sustained improvement

## Tips for Success

### Focus on Root Causes
- Don't just treat symptoms
- Address underlying issues
- Make lasting changes

### Prioritize Wisely
- Focus on high-impact, achievable actions
- Balance quick wins with strategic improvements
- Consider effort vs. impact

### Communicate Progress
- Share results transparently
- Update on progress regularly
- Celebrate wins

### Involve the Team
- Get input on solutions
- Involve in implementation
- Share ownership

### Follow Through
- Complete action items
- Track progress
- Adjust if needed

## Notes
- eNPS improvement takes time - be patient
- Focus on real improvements, not just numbers
- Involve the team in solutions
- Communicate progress regularly
- Celebrate wins along the way
Analyzing eNPS Results to Create Improvement Plans | A Proven AI Prompt for management for engineering directors | Engify.ai
Analyzing eNPS Results to Create Improvement Plans

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